Accessible Stays at Our Isle of Man Resort

The hotel is fully accessible for wheelchairs. On arrival, the entrance is at ground floor level and is step free access to the lobby. The car parking facilities have dedicated disabled parking spaces within a short distance from the entrance and the car park has been re-surfaced. The entrance at the front of the hotel is paved with automatic doors with sufficient lighting provided both in daytime and at night. The lobby reception areas are spacious and have casual seating areas available for use.

The hotel has a lift providing access for guests to use the restaurants, function rooms and bars on all floors. Access is available to external patio areas such as the Brulot Grill using double doors and the new block paving on these patios has a smooth surface for use by wheelchairs. There are disabled toilets signposted and available on the upper and lower ground floors both of which have step free access and fitted with emergency pull cords. 

The hotel has dedicated disabled-friendly and restricted access rooms available for guests. Our disabled friendly have full wet rooms whilst our restricted access rooms have features such as extra wide doors and separate showers and baths. These rooms are all step free access and located close to reception, restaurants and function suites.

All guest bedrooms and public areas have heat/smoke detectors and fire alarm sounders to local fire certification requirements. Guests requiring special assistance in the event of an evacuation are asked to inform the hotel on arrival. Lifts should not be used in an emergency evacuation due to potential power cuts.

We are pleased to accept assistance dogs at the hotel. Please inform us at the time of your booking so we can discuss these arrangements with you.

Our professional catering team are fully equipped and trained to cater for guests with allergies. It is recommended that you inform us at the time of booking, so we can make arrangements to cater for your specific needs.  

Hotel information, brochures or menus are not available in braille or audio form. We will, however, be pleased to assign members of staff to help guests with visual impairments who may need assistance.